Combine your referral management platform with an eConsult solution to reduce patient wait times and reduce the cost of care. Learn five ways our eConsults support value-based care by allowing primary care physician, nurse practitioner or PA to submit electronic requests for patient advice to our team of specialists to manage low acuity patients.
#1 Help patients avoid unnecessary face-to-face specialty visits
About 70% of eConsults can address what physicians would typically send forward for a face-to-face specialty visit. As a web-based physician-to-physician consultation, there is no need for any particular technology or integration — the PCP orders the referral the same way they would traditionally order one. Or suppose the patient was to go face-to-face for a specialty consult, with the provider using our referral nurse coordination, RNN service, and our nurse navigators. In that case, our nurse will curate the eConsults by grabbing all of the data needed for the patient from the chart. Private health information is then sent to our specialist, who reviews the data and provides an evidence-based response on the best practice and management of that patient. Within four to six hours, the primary care provider receives a notification and can view the eConsult specialist’s recommendations.
The bottom line — for every specialty visit where we serve the patient using an eConsult and address issues through the primary care provider, we can fend off the need for three face-to-face visits. Also, once you gain specific knowledge from a specialist on a particular condition, you have the answer for the same question when it comes up again.
#2 Manage your patients in practice and prevent network leakage
About 90% of the time, eConsults positively impact the care plan, and about 40% of the time, eConsults result in new diagnoses.
#3 Improve patient outcomes that impact quality measures
Electronic consultation is a tool that helps you manage specialty care optimally. About 90% of the time, eConsults positively impact the care plan, and about 40% of the time, eConsults result in new diagnoses. Also, eConsults can be very impactful, saving both time and office resources while also negating the need for additional appointments -an especially valuable benefit for patients with chronic and long-term conditions. For those participating in an alternative payment model, eConsults allows physicians to keep members in their network. Holding a specialist or out-of-network practitioner accountable for care costs can be difficult or impossible. For instance, sometimes the necessity of additional tests is questionable.
Managing costs is a tremendous advantage to the primary care provider who can keep all care under his or her purview. After all, the goal is to keep our population healthy and in-network. Everyone benefits when costs are kept in check. eConsults level the playing field — they allow patients to get care through their primary care trusted provider expeditiously. There’s often no additional cost to the patient for the eConsult.
#4 Increase patient satisfaction scores
CAHPS scores are an excellent way to provide better access to care and improve patient outcomes for their particular value-based care model. eConsults can improve CAHPS scores via timely appointments and swift communication of the care delivery plan for the patient.
Moreover, eConsults can help patients feel heard when they seek care to address their conditions. Also, eConsults for specialty care needs like medication management, adjuvant therapy, or wound care can be highly advantageous to patients with lower acuity.