What Types of Complaints can Electronic Consult Physician Address?
An electronic consult physician can address a wide variety of conditions. In this video, Pam Gould, RN, MHA, Chief Growth Officer at AristaMD, discusses how these consults can address a wide range of complaints with support from specialty physicians in more than 70 specialties.
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Partnering to Improve CMS Star Ratings and Chronic Care Management
Access to chronic care management, care coordination and avoidable hospitalizations are proven benefits of eConsults. These factors directly tie into CMS patient satisfaction star ratings and improving patient satisfaction, which are imperative for providers and healthcare organizations as patients select membership plans.
The Star Rating System
The Centers for Medicare & Medicaid Services (CMS) created a Five-Star Quality Rating System to help the healthcare consumer population, their families, and caregivers measure Medicare beneficiaries’ experience with their health plans and the healthcare system. The rating identifies areas the healthcare consumer needs to be reviewed in detail and queried.
Medicare plans are rated on a 1 to 5 scale. A 5-star rating represents the highest score. Higher star ratings signify better performance and quality—a more desirable plan.