Star Physical Therapy: Referral Software Grows Volume

Referral software grows volume

Referral software is how Star Physical Therapy increased volume and improved efficiency because more than a written request for specialized care, a referral is often a ticket to pain management and mobility. Physical therapy and other specialty practices can only help patients achieve these goals when the proper processes are in place to:

  • Educate referring physicians about the services and availability of providers.
  • Capture the needed patient information to develop a treatment plan.
  • Communicate directly with the patient to schedule appointments and supervise follow-up.
  • Correspond with referring physicians to ensure that patients receive appropriate supervision after their specialty care is complete.
Building a more valuable network with referral software

​Building a more valuable network with referral software

Creating a high-value doctor referral network is the foundation of profitable practice operations. These networks pave the way for more streamlined referrals, more effective use of resources, and higher patient satisfaction and outcomes.

The ongoing challenge, however, is how to establish and nurture these relationships so that they remain financially beneficial for all parties involved. Successful referral channels prioritize convenience, value, and patient satisfaction. By keeping these three key elements at the forefront of any referral network development strategy, providers can drive savings without sacrificing quality.

Convenience

The ease by which referring physicians and their administrative staff can communicate and coordinate with a specialist is essential to developing sustainable, high-value referral channels. This must extend beyond simple responsiveness. Specialists can use technology to achieve this, but in and of itself, technology is not the answer. By ensuring a solid flow of information between providers and making it easy for administrative staff to make appointments for patients quickly, your doctor referral network and relationships will become stronger and more effective.